Return & Refund
You can return your order within 14 days of the purchase date, without giving any reason. This is your legal right under EU consumer law.
Contact us at themuum@themuum.com within 14 days of purchase.
We will provide you with instructions and the return address.
Please do not send items back before contacting us.
If you change your mind or the item doesn’t suit you: you cover the return shipping costs.
If the product is faulty, damaged, or incorrect: we cover all costs, including return shipping.
Items must be returned:
unused and in the same condition you received them,
with all original tags and packaging (if applicable).
Custom or personalized products may not be returned unless they are faulty.
Digital products, if any, are non-refundable once downloaded.
Once we receive and inspect your return, we’ll process your refund.
Refunds are issued to your original payment method.
This usually takes up to 14 days after we receive the returned item.
At the moment we do not offer direct exchanges. If you want a different size or product, please return the item for a refund and place a new order.
If your order arrives damaged, faulty, or not as described, please contact us immediately. We will replace it or refund you in full, including any shipping costs.
If you have any questions about returns or refunds, please contact us:
The MUUM Studio
Email: themuum@themuum.com